Automated call QA software that scores on your own forms

Most QA teams only score a small sample of calls, so coaching rests on a handful of conversations. OttoQA scores far more of your calls automatically against your own QA forms, with 96% accuracy.

Accuracy before coverage claims

Plenty of vendors lead with coverage. A score only helps if it matches how your team scores. OttoQA calibrates on 10-20 of your already-scored calls and uses your exact forms.

Fits your stack

Any CCaaS or cloud CRM via API, including Zoom Contact Center. Any language. No seat licenses. Setup takes about 2 weeks.

Security

• PCI compliant (AOC available)
• Signs HIPAA BAAs
• SOC 2 in process
• US-only hosting
• Customer calls never used for training

AI call QA software for contact centers · Security · Book a demo