OttoQA is AI-powered quality assurance for contact centers. It was built inside a 600+ seat contact center by people who run one every day.
Calls scored against your own QA form. Your existing scorecards. Even Excel. Under 30 seconds. Any language.
AI scores a statistically valid sample. Or far more of your calls. Your choice.
Weekly coaching plans generated automatically from real data. Supervisors know exactly what to coach on this week.
Empathy. Compliance. Sentiment. See what's happening across your calls.
Calls summarized. 30 seconds to read what took 8 minutes.
Voice, chat, email, help desk. Same QA form. Same consistency.
Predicted customer satisfaction on scored calls, not just the 5% who fill out a survey.
When an agent struggles on a call, Redo recreates that scenario so the agent can practice before their next shift.
The scorecards you use now. We set it up.
200-call proof of concept. You compare AI scores to yours.
Scores. Coaching. Summaries. Trends. No dashboards to build.
Pay for what you use. Month to month. $1,000 one-time setup. Every plan includes every feature. See pricing →
See how OttoQA compares: Best AI Call QA Software in 2026, OttoQA vs CallMiner, AI Call QA FAQ. Data handling details are on the security page.
15 minutes. Real calls.
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