The Board of Ben Franklin Technology Partners has unanimously approved investment into OttoQA.
We could not be more excited here at OttoQA and Expivia. This investment not only helps us grow and enhance our platform, but it also validates all the hard work we have put in.
It was not an easy road to secure funding from Ben Franklin. There were multiple rounds of due diligence to go through. But the process itself made our product stronger. We received invaluable input from some incredibly smart tech and business professionals which made the experience worth it.
The good thing is you are not alone as you go down this road. Shout out to Brian Slawin who was our guide through the process. Thank you Brian.
We are looking forward to not just the additional capital, but also the support of the Ben Franklin infrastructure as we continue our mission to redefine contact center QA.
What This Means for OttoQA
OttoQA received $135,000 from Ben Franklin Technology Partners. This funding is being used to accelerate product development, expand our team, and bring AI-powered QA to more contact centers that need it.
Ben Franklin Technology Partners is Pennsylvania's leading technology-based economic development program. They have invested more than $165 million to grow more than 1,750 regional enterprises. Being selected for investment is validation that what we are building matters.
Why We Built OttoQA
OttoQA was born out of Expivia, our 600+ seat BPO in Erie, PA. After 30 years of running contact centers, our founder Tom Laird saw the same problem everywhere: QA was being done in spreadsheets, scoring was inconsistent, and the tools that existed were built for enterprise budgets.
Small and mid-sized contact centers were left with two options: spreadsheets or nothing. We built OttoQA to be the third option. AI-powered QA that is affordable, simple, and built by people who actually run a contact center.
This investment from Ben Franklin helps us bring that vision to more centers faster.