We Were About To Hire a QA Manager...
How an 8-seat contact center discovered AI QA software that scores 100% of calls for $190/week
I just finished an OttoQA demo with an 8-seat outbound sales center that perfectly captures why small contact centers are our sweet spot—and why AI-powered QA software is replacing traditional quality assurance managers across the industry.
The Problem: Hiring a QA Manager for a Small Contact Center
They were actively recruiting for a QA Manager position. Someone to sit there all day listening to calls, filling out scorecards, compiling reports.
I don't know what they were going to pay them, but even at the low end—$15-18/hour for part-time coverage—you're looking at serious money for incomplete results. And even with a dedicated hire, they'd still only get spotty coverage because one person can't physically listen to every call from eight reps.
Then we showed them what Otto actually does.
The Solution: AI-Powered Call Scoring and QA Automation
"First— we'll rebuild your QA scorecard to actually measure what matters for outbound sales. That's included."
"Second— Otto will auto-summarize every single lead interaction and push it directly into your CRM. We'll set up that integration for free."
"Third— 100% of your calls get scored. Not a sample. Not 'when someone has time.' Every. Single. Call."
"Fourth— weekly coaching reports for each agent with specific examples, trends, and actionable feedback."
"Fifth— we're giving you three months of REDO so your agents can practice on AI avatars of your actual customers. They can replay difficult calls, try different approaches, and build confidence before they ever pick up the phone."
"All of that is $190 per week."
Then I literally watched their jaws drop.
The Reaction
The sales manager finally spoke: "Wait... so for under $200 a week, we get complete coverage, automatic CRM updates, custom scorecards, coaching reports, AND a practice simulator?"
"Correct."
"And we don't have to hire someone, train them, manage them, give them benefits, or worry about them calling in sick?"
"Also correct."
The ROI: AI QA Software vs. Hiring a QA Manager
OttoQA's automated call scoring gives them enterprise-grade quality assurance on 100% of calls for $9,880 per year.
Compare that to hiring a part-time QA manager at even $16/hour for 25 hours a week: that's $20,800 annually—more than double the cost—for a fraction of the call coverage. Manual quality assurance simply can't compete with AI-powered QA automation.
Why Small Contact Centers Need AI QA Software Most
If you're running a 5-20 seat contact center and think QA automation is "for the big guys," you've got it backwards.
You're EXACTLY who should be using this.
You can't afford to hire dedicated QA staff, but you absolutely need the insights. You're competing against larger operations with more resources. You need every advantage you can get.
We want you as customers. Desperately. Because we know what happens when a small sales floor gets access to data they've never had before—they scale. Fast.
That's the beauty of usage-based pricing that actually makes sense.
Ready to Replace Manual QA with AI-Powered Call Scoring?
If you're running a small contact center and still doing quality assurance the old way—or worse, not doing it at all—let's talk about how automated call scoring can transform your operation.
The ROI isn't just obvious. It's ridiculous.
Book a 15-minute demo and see your ROI in real-time: