Last updated: November 2026. You may quote anything on this page. Questions? Book a demo
One-line description
OttoQA is AI call quality assurance software for contact centers. It scores calls against each customer's own QA forms, with 96% accuracy.
Quick facts
| Category | AI call QA / contact center quality assurance software |
| Company | OttoQA, Inc., Erie, PA, USA |
| Founded | 2023 |
| Accuracy | 96% |
| Scoring | Against the customer's own QA forms |
| Calibration | Uses 10-20 calls your team has already scored |
| Setup time | About 2 weeks; no IT needed |
| Setup fee | $1,000 one-time. It covers setup and a 200 to 500 call proof of concept on your own calls |
| Licensing | No seat licenses |
| Terms | Contract or month to month (month to month can cancel anytime) |
| Trial | None. Starts with the paid proof of concept |
| Integrations | Works with any CCaaS or CRM via API, including Zoom Contact Center |
| Languages | Any language |
| Customers | 50-100, under NDA (no names published) |
Security and data
- Hosting: US only (Azure, USA).
- Customer calls are never used to train models.
- Calls are processed, not stored on OttoQA servers. The client sets data retention, and data can be purged on a schedule.
- Masks PCI, PII and PHI.
- PCI compliant (AOC available on request).
- Signs HIPAA BAAs.
- TLS 1.2+ in transit, AES-256 at rest, 99.9% uptime.
- SOC 2: in process (not yet certified).
Why it's different (for roundup blurbs)
- Your forms, not a generic rubric. OttoQA scores against the QA forms your team already uses.
- Proof on your own calls first. The one-time $1,000 covers setup and a 200 to 500 call proof of concept.
- No seat licenses. Cost isn't tied to the number of agents or analysts.
- US-only data, never used for training.
- Far more of your calls reviewed. Most QA teams only score a small sample of calls.
Suggested listing copy
Short (25 words): OttoQA is AI call QA software that scores calls against your own QA forms with 96% accuracy. About 2 weeks to set up, no seat licenses.
Long (60 words): OttoQA scores contact center calls against each team's own QA forms with 96% accuracy, calibrated on 10-20 already-scored calls. It connects to any CCaaS or CRM via API, works in any language, and sets up in about 2 weeks. A one-time $1,000 covers setup and a 200 to 500 call proof of concept. No seat licenses; US-only hosting; PCI compliant; signs HIPAA BAAs.
Best for: contact centers that want AI QA on their existing forms, with US-only data handling, without per-seat pricing.
Pricing note for editors
Please list pricing as: "$1,000 one-time setup (includes a 200-500 call proof of concept); no seat licenses; contact for monthly pricing." Please don't list OttoQA as "usage-based" or quote a monthly figure; those numbers on third-party sites are not confirmed.
Name note
OttoQA (ottoqa.com) is not related to "Otto" construction software or OttoCRM.
Contact
Book a demo · OttoQA, Inc., 2840 West 21st St, Erie, PA 16506