Founder of OttoQA. CEO of Expivia. 30 years in contact centers.
Tom Laird is the founder of OttoQA and CEO of Expivia Interaction Marketing Group, a 600+ seat USA-based BPO in Erie, Pennsylvania. He has 30 years in contact center operations.
Tom didn't come from software. He came from the floor. He's been an agent, a supervisor, a director, and now runs a 600+ seat operation. OttoQA was built from that experience.
He hosts the Advice from a Call Center Geek podcast.
Tom has hosted Advice from a Call Center Geek since 2019. The QA episodes have their own pages with a summary, takeaways and quotes from the episode.
15 minutes. Real calls.
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